Purple Promise Shop Refund Policy
Please contact us as quickly as possible. We want to hear from you. Also, our return and refund policy lasts 30 days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Non-returnable items include:
Downloadable software products
Some health and personal care items.
To complete your return, we’ll need a receipt or some sort of proof of purchase (email receipt is fine).
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable):
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
-Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first please check your bank account again.
Then contact your credit card company, it may take some time on their end before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable)
Only regular priced items may be fully refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged, before they are received by you. If you need to exchange it for the same item, send us an email at email@example.com and we’ll direct you with next steps (which might including sending your item to: 12760 S Park Ave #834, Riverton, UT 84065-6599)
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed or emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.
To return your product, you should mail your product to: 12760 S Park Ave #834, Riverton, UT 84065-6599
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We hope every customer is a happy one. Please email us and we will do our very best to work something out with you. :0)